Support
Troubleshooting help and how to submit a support request.
Before you write
For troubleshooting, mention the page or action, what you expected, and what you saw instead. Do not include passwords, tokens, or sensitive files.
Troubleshooting
YouTube works but Analytics shows an error or no revenue data
Analytics audience and revenue reports are independent features. Revenue reporting requires permission and an eligible channel; missing revenue data does not mean revenue is zero. Check the selected YouTube channel and granted permissions in Settings before reconnecting. A report error does not by itself prevent video management.
My video render is stuck in the queue
Creating a video starts rendering from your click. Keep the page open while it processes, then check Queue for the output or error. Confirm the project has a valid image and audio file. If it fails, review the message and retry when the issue is resolved. Contact support with the job ID if needed.
For additional help, email contact@rinmedia.net.